Program Director

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details Primary Duties And Responsibilities

Lead centralized resources and support programs by providing ready-now resources to perform operational activities

Lead centralized copay team to deliver on copay processing, process improvement and performing to KPIs

Implement & oversee standardized Quality Control across all programs to monitor the delivery of standard operational practices and provide recommendation for enhancements

Provides oversight and support for planning and operational implementation of changes within Programs

Promote a quality mindset across Programs by working with Program Management to establish and deliver standardization for high quality services

Continuous development of centralized program operation activities

Work closely with Program management to review staffing capacity, quality processes and make recommendations for process improvement and efficient delivery of Patient Support Services

Interface with Program Management, accounting, CSL, Innomar Pharmacy/Partners and client as it relates to Copay services Responsible for the maintenance of Innomar Program SOPs and standard process flows. Support Programs with the review and updates to Program specific SOPs and Work Instructions

Establishes and monitors best practices to enable enhanced telephony performance, incl real time monitoring

Enables Field Case Manager best practices and operational standard

Participates in projects focused on operational activities for Specialty Services Programs

Supports new program launches by providing SME program expertise

Develops, mentors, and manages direct reports or other members of the programs team as applicable, assigning work and guiding to deliver value, while supporting development of knowledge and skills

Experience And Educational Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelors degree program or equivalent combination of experience and education; normally requires a minimum of seven (7) years of experience

Knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes

Requires a minimum Seven (7) years of experience with at least 5 years in a progressive management role

Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs

Knowledge of full service call center programs

Demonstrated change management leadership

Lean-Sigma or other continuous improvement methodology experience is an asset

Project and operational management expertise

Ability to resolve associate issues effectively and efficiently

Experience in pharmaceuticals/biotech industry is an asset

Minimum Skills, Knowledge And Ability Requirements

Strong Operational knowledge

Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation

Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects

The ability to manage multiple tasks along a parallel process

Strong Decision making capabilities

Critical thinking skills, creative and innovative solutions to internal or external client needs

Strong industry and company business knowledge

Strategic thinker with long term planning experience

Bilingualism (French and English) strongly preferred;

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Possess strong interpersonal and leadership skills, be able to develop and grow talent

Strong organization agility, be able to manage team through change and lead by example

Ability to proficiently use computer and good knowledge of Microsoft Office

Strong analytical and mathematical skills

Strong business acumen competency

What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medi