Director Clinic Operations

Entity: WELL Health Clinic Network Inc.

Job Class: Full Time

Job Title: Director Clinic Operations - Alberta

Location: Alberta, Canada (Remote)

Salary Range: $180,000 - $200,000 CAD per annum

About WELL Health Clinic Network

WELL Health Clinic Network is part of WELL Health Technologies, Canada’s largest outpatient medical clinic owner-operator and a leader in digital health. Our network supports physicians and clinic teams with technology-enabled tools, operational expertise, and administrative support so they can focus on delivering high-quality patient care.

Position Summary

The Regional Director is responsible for the operational and financial performance of a portfolio of WELL Health clinics across Alberta. This role provides leadership and strategic oversight to clinic teams and physicians to ensure strong operational performance, financial sustainability, and a high-quality patient experience.

The Regional Director will work closely with physicians and clinic leadership and must have a strong understanding of the Alberta primary care physician compensation models, including fee-for-service and other evolving compensation structures within the province.

This role acts as a key liaison between physicians, clinic managers, and WELL Health’s corporate teams to ensure alignment with organizational standards, regulatory requirements, and strategic growth objectives.

What you will be doing:

Operational Leadership

• Oversee the day-to-day operations of a portfolio of primary care clinics across Alberta.
• Support clinic managers and administrative teams in optimizing clinic workflows, staffing, scheduling, and patient access.
• Ensure clinics operate in alignment with WELL Health’s operational standards, policies, and performance expectations.
• Identify and implement operational improvements to enhance efficiency, patient experience, and physician satisfaction.
• Support the rollout of new initiatives, technologies, and programs across clinics within the region.

Financial Oversight

• Monitor and manage clinic financial performance, including revenue, expenses, and overall profitability.
• Analyze financial reports and operational metrics to identify opportunities for revenue optimization and cost management.
• Support the development of annual budgets and forecasts for clinics within the portfolio.
• Work closely with finance teams to track key performance indicators and drive financial accountability.

Physician & Stakeholder Engagement

• Develop strong relationships with physicians and clinic leadership teams.
• Provide operational guidance and support related to Alberta’s primary care physician compensation models, including fee-for-service billing and related performance metrics.
• Act as a trusted operational partner to physicians and clinic managers to address challenges and identify growth opportunities.
• Collaborate with internal departments including finance, HR, IT, and digital health to support clinic needs.

Compliance & Quality

• Ensure clinics comply with Alberta healthcare regulations, privacy standards, and relevant policies.
• Support quality improvement initiatives and patient safety programs across clinics.
• Maintain awareness of changes to provincial healthcare policies, physician billing structures, and compensation models.

Leadership & Team Development

• Provide leadership, mentorship, and support to clinic managers and administrative teams.
• Foster a culture of collaboration, accountability, and patient-centered care.
• Support recruitment, onboarding, and development of clinic leadership staff where required.

You Have:

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, or a related field (or equivalent experience).
• 5+ years of experience in healthcare operations leadership, preferably within primary care or multi-site clinic environments.
• Strong knowledge of Alberta’s primary care physician compensation models, including fee-for-service structures.
• Experience managing multiple clinics or a regional portfolio of healthcare operations.
• Demonstrated financial acumen with experience reviewing and managing clinic financial performance.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced environment while managing multiple priorities.

Preferred Qualifications

• Experience working closely with physicians or physician groups.
• Familiarity with EMR systems and digital health technologies.
• Experience in a multi-clinic network