Remote Director, Pharmacy Operations

The Director, Pharmacy Operations – Specialty Pharmacy is responsible for leading and optimizing the operations of specialty pharmacy services. This role ensures regulatory compliance, operational excellence, financial performance, and high-quality patient care. The Director collaborates with cross functional teams to enhance workflow efficiencies, improve patient outcomes, and drive strategic initiatives aligned with business goals.

What we offer (and why you’ll love it here):

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• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.  
  

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• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
  

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• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
  

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• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.  
  

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• What & Where: Full-time, Permanent & Remote
  

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

Strategic & Operational Leadership:

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• Develop and execute a strategic roadmap for specialty pharmacy operations, aligning with organizational goals and industry trends.
  
• Drive operational efficiencies through process standardization, automation, and technology integration.
  
• Lead continuous improvement initiatives that enhance quality, safety, and cost-effectiveness.
  
• Establish, monitor, and optimize key performance indicators (KPIs) to measure operational success and service excellence.
  
• Identify opportunities for expansion, innovation, and competitive differentiation.
  

Regulatory & Compliance:

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• Ensure compliance with federal, state/provincial, and industry regulations, including HIPAA, FDA, DEA, and accreditation standards (e.g., URAC, ACHC, or CPPA).
  
• Maintain proper licensure and adherence to all pharmacy laws and regulations.
  
• Partner with compliance teams to implement risk mitigation strategies.
  

Financial & Business Performance:

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• Develop and manage operational budgets, forecasting, and financial analysis to optimize profitability.
  
• Identify cost-saving opportunities and drive initiatives to enhance revenue streams.
  
• Collaborate with leadership to support business growth, market expansion, and payer contract negotiations.
  

Patient & Provider Engagement:

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• Champion patient-centric care models that enhance medication adherence, clinical outcomes, and overall patient experience.
  
• Establish strong partnerships with providers, manufacturers, and payers to enhance specialty pharmacy offerings.
  
• Develop and implement innovative patient support programs to drive engagement and long term health outcomes.
  

Leadership Responsibilities:

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• Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
  
• Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
  
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
  

What You Bring to the Table:

Education:

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• Bachelor’s or Doctor of Pharmacy (PharmD) degree required. Advanced degrees (MBA, MHA) preferred.
  
• Active pharmacist license in good standing.
  

Experience:

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• 7+ years of progressive leadership experience in specialty pharmacy or healthcare operations.
  
• Strong understanding of specialty medications, reimbursement models, and payer relationships.
  
• Experience with accreditation processes and specialty pharmacy regulatory requirements.