Developer/Technical Architect

Developer/Technical Architect - Microsoft D365 Customer Engagement

Location: Toronto

Other locations: Primary Location Only

Date: Oct 5, 2026

Requisition ID: 1749522

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The opportunity

EY Canada is seeking a Developer/ Technical Architect to join our growing Microsoft Dynamics 365 Customer Engagement team. Our Microsoft solutions group extends from advisory and planning, design and architecture, implementation, training, business adoption. With our extensive network of industry experts working across four service lines, EY is uniquely positioned as a leader in helping our clients capitalize on increasing customer and data‑centric digital transformation strategies.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities:

EY is looking for a Developer/ Technical Architect – Microsoft Dynamics 365 Customer Engagement across Sales and Customer Service and Customer Insights Journey & Data, Contact Center, Field Service, Project Ops. This experienced consulting position will cover all phases of an CRM solution life cycle from initial planning and design through implementation and user adoption. Responsibilities of this position include the following:

• Own end‑to‑end Dynamics 365 CE and Dataverse technical architecture, including solution design, extensibility patterns, solution segmentation, configuration vs. customization decisions, and technical debt management.
• Lead enterprise‑scale delivery from discovery, estimation, and architecture design through build, testing, deployment, go‑live, stabilization, and production support.
• Define technical architecture deliverables, standards, and governance processes, ensuring solutions remain scalable, maintainable, and aligned with business objectives.
• Design and govern enterprise integration architectures leveraging Azure Integration Services, APIs, event‑driven patterns, and third‑party integrations.
• Lead data architecture activities including data modelling, migration strategy, data quality, and integration design.
• Define and enforce Azure DevOps and ALM strategies, including environment management, solution segmentation, source control, branching models, CI/CD pipelines, and release governance.

3. Security, Compliance & Enterprise Governance

• Own security, privacy, and compliance architecture across Dynamics 365 CE, Dataverse, Power Platform, and Azure solutions.
• Define governance for D365 CE security models, Entra ID integration, DLP policies, access controls, data protection, auditability, and regulatory compliance requirements.
• Ensure solutions meet enterprise standards for security, resiliency, observability, disaster recovery, and operational readiness.

4. Technical Leadership & Team Development

• Lead technical workshops, architecture reviews, solution design sessions, and technical discovery activities with clients and project teams.
• Manage and mentor developers and consultants, providing technical direction, code review oversight, architectural guidance, and career development support.
• Communicate technical risks, dependencies, trade‑offs, and recommendations to technical and non‑technical stakeholders.

5. Quality Assurance & Release Readiness

• Own technical quality strategy, release readiness, architecture reviews, code quality standards, and testing approaches across delivery workstreams.
• Establish quality gates for build validation, deployment readiness, performance testing, volume testing, and production releases.
• Provide technical leadership during cutover, hypercare, and production support activities.
• Stay current with Dynamics 365 CE, Power Platform, Azure, Microsoft Release Waves, Copilot, and emerging AI capabilities, assessing their impact on client solutions.
• Drive innovation through reusable architectures, accelerators, reference implementations, AI‑powered solutions, and practice assets.
• Support pursuits, solutioning, estimations, proof‑of‑concepts, and technical proposal development while promoting knowledge sharing and continuous improvement across the practice.

Skills and attributes for success

• +2 years of experience delivering Dynamics 365 CE and Power Platform solutions, including Technical Lead or Technical Architect responsibilities on enterprise implementations.
• Deep expertise in Dynamics 365 CE, Dataverse, Power Platform, Azure Integration Services, Azure DevOps, and ALM.
• Strong experience with Dataverse design, D365 CE security architecture, Entra ID, DLP polici