Remote Manager, Client Success
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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
What you’ll be doing:
- Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.
- Partner closely with Inside Sales to develop a world-class onboarding program.
- Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives.
- Drive efficiencies through automation to enable excellent service at scale.
- Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.
- Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.
- Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
- Serve as a client advocate within the company, championing their needs and priorities.
What you’ll bring to the table:
- Extensive media experience and programmatic knowledge.
- 3+ years of experience managing a client-facing team and growing revenue.
- Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration.
- Willingness to lead from the front, with a proven ability to inspire and energize teams.
- Passion for mentorship, team development, and creating a culture of excellence.
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
- The ability to simplify and communicate technical concepts and platform-based knowledge.
- Strong interpersonal, verbal and written communication skills.
- Proven ability to lead strategic planning, cross-team initiatives, and operational improvements.
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off
- Access to a comprehensive mental health care program
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