CLINIC SUPERVISOR

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Public Health, Clinical Services Work Location:

117 The Esplanade Job Type & Duration:

Full-time,Temporary Vacancy, 18 months Salary Range:

$89,337-$132,880 Annually Salary Range:

$89,337-$132,880 Annually Shift Information:

Monday-Sunday, 35 hours per week, 7 hours per day: Must be available to work varied shifts (days, afternoons, and evening shifts) including Saturdays, Sundays, and holidays Affiliation:

Non-Union Number of Positions Open:

1 Posting Period:

21-Sept- 2026 to 28-Sept-2026 Reporting to the Public Health Clinic Manager, the Public Health Clinic Supervisor will be responsible for managing the delivery and operations of clinical programs and services offered by Toronto Public Health. This will include program planning and development, implementation, operations, evaluation, and continuous improvement. Major Responsibilities: Implements detailed plans and recommends policies/procedures regarding program specific requirements Supervises, motivates and trains assigned employees, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others Supervises the day-to-day operation of all assigned employees including the scheduling, assigning, and reviewing of work Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations Ensures the effective administration of collective agreements and seeks advice from Corporate Employee Relations when providing guidance on collective agreement matters and employee related issues. May be required to participate in dispute resolution, the grievance procedure and arbitration Counsels, and directs employees regarding the management of complex, high-risk cases, and program delivery issues Authorizes and coordinates vacation and overtime requests Monitors and evaluates employee performance, approves salary increments, conducts investigation and consults with business partners on disputes, grievances, and recommends disciplinary action when necessary. Attends, as necessary, meetings relating to accommodations and return to work. Assists in the planning, implementation and evaluation of program policies and procedures Provides ongoing consultation, direction, and guidance to employees regarding policies, procedures, and technical knowledge Uses computer databases designed to gather statistical information. Ensures that data entry is accurate for statistical analysis and interpretation Participates in research projects through planning, implementation, coordination of employees and evaluation Ensures client confidentiality by observing employee/client interactions and taking corrective action as required Improves operating performance by supporting employees, helping them solve problems and assisting in dealing with upset and irate clients Assists in the coordination and oversight of student placements Assists in ensuring the application of quality control in program matters including acceptable standards of infection control, inventory control and maintenance of equipment Represents the program on divisional and departmental projects, programs and committees as assigned by the manager Ensures the maintenance of employee/office compliance with all corporate and provincial legislation, such as the Ontario Human Rights Code, Ontario Public Health Standards, workplace harassment, and confidentiality, Occupational Health and Safety Act, Professional Standards of Practice Liaises with outside agencies/government services to provide coordinated case management and service delivery for various clients such as those in shelters and receiving outreach Implements and monitors information systems to track program deliverables and employees/time activities to enhance program and fiscal accountability Works with the Public Health Clinic Manager to develop, draft and implement appropriate service level standards and performance metrics for continuous program improvement, and manages performance and activities to meet or exceed targets Ensures program service delivery goals are set in collaboration with senior management are met through completing client/program needs assessment, identifying performance/program objective and establishing service evaluations Ensures eligibility requirements are met for referral to internal/external resources against appropriate legislation and department policies/practices Ensures assessments, relevant referrals and information sharing of in-house and external partners support the case plan for clients Responds to enquiries from employees and clients and investigates such enquires expeditiously Exercises tact and professionalism when attending meetings Responds to inquiries escalated beyond the scope of front-line employees ensuring a prompt, co