Senior Director of Operations in Calgary
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Our client is a global technology company seeking an accomplished Senior Director, Customer Operations to join their leadership team. This enterprise-level position requires someone with a balance of strategic vision and hands-on problem-solving skills. You will connect customer experience with processes and technology, improving service delivery across multiple teams.
Key Responsibilities: • Oversee broad customer operations and service delivery • Develop strategies to meet business growth and expectations • Establish performance standards across the customer life cycle • Monitor service performance to proactively address gaps • Lead initiatives to modernize customer operations
Requirements: • Bachelor's degree in Business or related field • 12+ years of leadership experience in operations • Strong understanding of commercial and financial performance • Proven track record in process improvement • Comfortable in a high-growth environment
Leverage your expertise to improve operations and customer satisfaction in a leading technology enterprise.
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