Director, Digital Transformation

Director, Digital Transformation & Technology

Corporate Services Branch

The Director, Digital Transformation & Technology provides strategic leadership for the Agency's information technology, network infrastructure, enterprise applications, cybersecurity, data management, voice, video and telecommunications portfolio. The Director is responsible for developing and implementing technology strategies that support the Agency's mission, operational excellence, and long-term business objectives. This role provides an opportunity to lead the strategy of technology and digital transformation initiatives that directly support child welfare services and positively impact children, youth, and families across the region.

The position oversees enterprise technology services, including on-premises and cloud infrastructure, networks, hardware, software, unified communications, cybersecurity, enterprise business systems (including Financial, Human Resources, Payroll and Child Protection Information Network - CPIN), and automated workplace technologies.

The Director provides leadership in project and contract management, enterprise systems integration, technology governance, cybersecurity, disaster recovery, business continuity, and the responsible adoption of emerging technologies, including artificial intelligence (AI), automation, and digital solutions that improve organizational effectiveness while maintaining appropriate privacy, security, and human oversight.

The Director works collaboratively with the service teams, internal departments, external partners, vendors, contractors, other Information Technology (IT) leaders across the Child Welfare sector and the Ontario Association of Children Aid’s Societies (OACAS) to ensure technology services effectively support Agency operations.

The Director serves as a strategic partner to the Executive Team, ensuring technology investments enable service excellence, organizational resilience, innovation, and informed decision-making. This position reports to the Chief Executive Officer and is part of the Strategic Leadership Team. The IT team is part of the Corporate Services department.

MAJOR RESPONSIBILITIES

The Director is accountable for ensuring that technology services are responsive, accessible, secure, and aligned with the needs of front-line staff, corporate teams, leadership, and service partners. This includes establishing service expectations, monitoring performance, and using feedback to improve the employee and client-service technology experience.

Strategic Management

• Develops, implements, and evaluates enterprise technology strategies that support the Agency's strategic priorities.
• Develops short- and long-term technology roadmaps, operating and capital plans.
• Identifies opportunities to leverage emerging technologies to improve service delivery, operational efficiency, and employee productivity while ensuring responsible and ethical use.
• Establishes governance, policies, standards, and performance measures for Information technology, cybersecurity, information management, and third-party technology services.
• Works with leadership to establish practices for data quality, retention, stewardship, security, reporting standards, and regulatory compliance.
• Leads the development of data and analytics capabilities supporting organizational planning, operational effectiveness, and evidence-informed decision making
• Provides strategic advice to the Executive Team regarding technology investments, cybersecurity risks, business process modernization, and emerging technology trends.
• Ensures technology solutions align with business requirements, legislative requirements, privacy obligations, and industry standard best practices.
• Partners with Privacy, Legal, and program leadership to ensure technology solutions support compliance with applicable privacy legislation and information management requirements.
• Promotes a culture of innovation, continuous improvement, and responsible technology adoption throughout the Agency.

Leadership

• Provides strategic leadership to Information Technology and staff through coaching, mentoring, succession planning, and professional development.
• Builds and maintains a high-performing, collaborative, and customer-focused department.
• Leads organizational change initiatives related to technology modernization and business process improvements through technology innovations in collaboration with users.
• Develops effective partnerships with Agency departments, external organizations including Children’s Aid Foundation of Canada, Ontario Association of Children’s Aid Societies, vendors, consultants, and service providers.
• Develops collaborative relationships with sector peers working with the Ontario Association of Children’s Aid Societ