ServiceNow System Administrator

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the ServiceNow platform across multiple enterprise environments.

Working closely with platform owners, architects, developers, process owners, and business stakeholders, you will help ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.

Key Responsibilities

Platform Administration

• Administer and maintain ServiceNow instances across Production and non-Production environments.
• Manage platform configurations, properties, plugins, upgrades, and patching activities.
• Monitor platform health, performance, availability, and capacity.
• Perform instance cloning activities and environment management.

Security & Access Management

• Administer users, groups, roles, and access controls.
• Support compliance with Bell security standards and governance requirements.
• Manage ServiceNow authentication, SSO, and user access reviews.

Operational Support

• Investigate and resolve platform incidents and operational issues.
• Support platform upgrades and release management activities.
• Execute maintenance activities and health improvement initiatives.
• Coordinate with vendors and internal support teams as required.

Platform Governance

• Ensure adherence to ServiceNow best practices and Bell governance standards.
• Participate in architecture reviews, change approvals, and platform control processes.
• Support CMDB, CSDM, and platform data quality initiatives.

Automation & Continuous Improvement

• Identify opportunities to improve operational efficiency through automation.
• Support implementation of new ServiceNow capabilities including ITSM, ITOM, SPM, SecOps, CSM, AI, and Employee Experience solutions.
• Contribute to platform monitoring, reporting, and operational dashboards.

Required

Critical Qualifications

• 3+ years of ServiceNow administration experience.
• Strong understanding of ServiceNow platform architecture.
• Experience with:
• ITSM
• CMDB
• CSDM concepts
• User and role administration
• Instance upgrades and cloning
• Performance Analytics and Reporting
• IntegrationHub fundamentals
• Knowledge of ITIL processes.
• Experience supporting enterprise-scale SaaS platforms.
• Strong troubleshooting and problem-solving skills.

Preferred

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow ITOM, SPM, IRM, SecOps, HAM, or SAM.
• Knowledge of JavaScript and ServiceNow scripting.
• Experience with Agile delivery practices.
• Experience working in large enterprise environments.

Preferred Qualifications

• Customer-focused mindset.
• Strong communication and stakeholder management skills.
• Attention to detail and operational excellence.
• Ability to balance governance, reliability, and innovation.
• Collaborative team player with a continuous improvement mindset.

Additional Requirements

Employee Referral Program

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada :