Senior Business Analyst

Our client, the Bank of Canada has a 2 year renewable full-time contract opportunity. The position requires to be onsite one day per week and remote 4 days per week.

Mandatory Requirements

• A minimum of five (5) years of recent demonstrated experience supporting production readiness, go-live planning, and operational transition activities for technology solutions
• A minimum of three (3) years of recent demonstrated experience supporting testing cycles, including integration testing, user acceptance testing (UAT), and end-to-end validation

Support production readiness planning and execution activities to ensure the successful implementation and operational transition of the financial system.

Responsibilities

• Collaborate with business and QA stakeholders to define and validate business scenarios, operational workflows, and testing outcomes
• Facilitate identification, tracking, and resolution of defects, operational gaps, and process issues throughout the testing and deployment phases
• Develop, maintain, and govern operational documentation required to support production readiness and ongoing operations, including SOPs, runbooks, support procedures, process flows, and user guidance materials
• Ensure operational and support documentation remains accurate, current, and aligned with evolving solution changes throughout the delivery lifecycle
• Develop end-user training materials and support knowledge transfer activities for business and operational support teams
• Facilitate operational readiness by ensuring support teams have a clear understanding of business processes, workflows, escalation procedures, and support expectations
• Ensure training, operational procedures, and support materials are fully aligned with the final production solution and operational model
• Act as a liaison between business and technical teams to support effective communication, operational readiness, issue resolution, and transition-to-support activities
• Identify and assess operational impacts, process gaps, dependencies, and readiness risks prior to production deployment, and support mitigation planning
• Coordinate readiness activities across business, operational, and project delivery stakeholders to ensure alignment and execution against implementation timelines
• Support go-live planning, deployment activities, and early-life operational stabilization efforts
• Support business validation activities across integration testing, user acceptance testing (UAT), and end-to-end testing cycles to ensure the solution meets business and operational requirements

Required Qualifications & Skills

• University degree or college diploma in computer science or a related field
• A minimum of five (5) years of recent demonstrated experience supporting production readiness, go-live planning, and operational transition activities for technology solutions
• A minimum of three (3) years of recent demonstrated experience supporting testing cycles, including integration testing, user acceptance testing (UAT), and end-to-end validation
• Demonstrated experience in developing user guides, process documentation and knowledge transfer materials
• Strong communication and facilitation skills, with the ability to act as liaison between business and technical stakeholders
• Proven ability to coordinate across multiple stakeholder, including business, QA, technical teams, and operational support groups