Global IT Operations Manager at Bio-Rad
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Key Responsibilities
• Lead a globally distributed AI operations team across time zones
• Manage incident, problem, and change for enterprise AI platform
• Partner with engineering to resolve recurring issues permanently
• Scale support for business teams integrating AI capabilities
• Coach and develop remote engineers, enhancing operational metrics
Requirements:
• Bachelor’s in Computer Science or related field preferred
• 8+ years in IT operations; 3+ years in leadership roles
• Expertise in cloud platforms and AI services
• Strong ITIL service management experience
• Proven communication skills across technical and leadership teams Join Bio-Rad in this pivotal role to enhance global AI service support and operational excellence.
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Mississauga, ON, Peel Regional District, ON; Ontario, Canada Bio--rad-Laboratories,-Inc. Full-timeElevate your career as a Global IT Operations Manager at Bio-Rad, leading a 24x5 AI product operations team. Oversee incident management, build your team, and drive operational excellence across regions. In this dynamic role, you will be responsible for managing IT operations in a globally distributed environment while ensuring seamless transitions and...
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