Salesforce Solution Engineer

This role is open to remote based candidates based in Canada/US with a preference for either PST/EST

We’re looking for a Solution Engineer to join our team and be part of our next stage of growth. As our Solution Engineer, your top priority is to support our pre-sales and engagement teams to assist customers and lead strategies to bring innovative solutions that map Salesforce and Traction Rec solutions to meet customer needs, support the sales cycle, set client expectations on future state, and set up the customer for long term success. You will use your industry experience and technology expertise to assist customers managing change, evolving their business process and maximizing their technology investment. You will work cross functionally with our product, services, support, sales and engagement teams to enable the success of our customers.

Who we are At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year

Globe & Mail's Top Growing Companies of 2024 and 2025

Deloitte's Technology Fast 50 winner 2024

Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

3+ years of experience creating solutions on the Salesforce.com platform

Strong business acumen combined with an understanding of client operational software, business applications and SaaS solutions

Experience partnering with stakeholders to match business requirements to technology solutions

Experience teaching or demonstrating the impact of technology to business stakeholders; experience as a Solution/Sales Engineer or similar experience working to deliver projects using the Salesforce platform with significant exposure working directly with customers to ideate and estimate solutions

Salesforce Admin Certification, with 1 or more additional Salesforce certifications such as Nonprofit Cloud Consultant, App Builder, Experience Cloud Consultant, AgentForce Specialist preferred

Ability to build strong relationships and drive conversations with C Level executives as well as staff at all levels and external stakeholder

Excellent time management and prioritization skills; ability to multi-task with ease

Embraces a solution oriented mindset; sees challenges as opportunities to solve, not problems to overcome

Proven ability to make sound decisions independently

Project or program management experience an asset

Bonus points if you’ve worked in nonprofit, community centers before

What You Will Be Doing

Prospect Discovery & Solution Design

Lead discovery sessions to uncover customer goals and challenges related to digital transformation.

Collaborate with clients to identify needs, diagnose issues, and develop tailored technical and business solutions.

Design solutions that align with client objectives, leveraging business and technical expertise.

Technical Leadership & Deliverables

Define technical requirements and scope for prospective clients during the sales process.

Craft and deliver high-impact demos, proofs of concept, and solution presentations showcasing Traction Rec and Salesforce capabilities.

Support the creation of RFP/RFI’s and statements of work (SOWs)

Collaboration & Strategic Guidance

Partner with sales, engagement teams, and cross-functional stakeholders to drive client success and scalability.

Act as a