Senior Manager Account Management Banking
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Shape account management strategy, priorities, processes, and measurable targets Lead and mentor Managers, Supervisors, and Account Management Specialists Oversee client complaints, escalations, disputes, and formal investigations Manage service metrics across phone, live chat, and email Partner with teams to mitigate risk and improve processes Requirements:
Eight to ten years in banking customer service or operations Five years developing, leading, and coaching professionals and managers Experience with money movement, credit cards, or mortgages preferred Post-secondary business, finance, economics, or related education preferred Strong analytical and professional communication skills Bring banking operations, compliance, client service, and leadership expertise to Questbank’s high-volume account management function.
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