Client Advisor, Commercial Insurance, Small Business

Job ID:

26-

Number of Vacancies : 1

Level : MP4

Duration : 24 Months

Hours of work:

35 Hours per week

Work Mode:

Hybrid - 3 days remote

Hourly Range:

$90 - $95

Job Overview

Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements

Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows

Conduct workshops and interviews to understand business processes and identify areas for improvement

Ensure that requirements are clearly articulated and aligned with business objectives

Write clear and concise user stories with well-defined acceptance criteria

Ensure that user stories are understood and agreed upon by both the development team and stakeholders

Break down high-level requirements into smaller, actionable pieces

Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives

Work closely with the development team to ensure timely delivery of user stories.

Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals

Collaborate with the ServiceNow development team to design solutions that meet business needs

Ensure that proposed solutions are technically feasible and aligned with best practices

Coordinate and participate in testing activities, including the development of test plans and scripts

Maintain comprehensive documentation of requirements, processes, and solutions

Provide training and support to end-users as needed

Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary

Education: Degree or diploma in Information Technology, Business Administration, or related field.

Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.

Strong understanding of agile methodologies and practices.

Experience creating user stories and acceptance criteria.

Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).

Experience with ServiceNow Agile 2.0.

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.

CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.

AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise professional discretion in reviewing and assessing candidate information alongside any AI-generated insights.

CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.