SR. Agent Carrier Specialist-CMF

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at

accessibility@challenger.com

and we will work with you to meet your needs.

Challenger Motor Freight Company Profile Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

Support for professional memberships, training, and certifications

The Opportunity This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary The SR. Agent Carrier Specialist supports Challenger’s freight agents by sourcing, developing, and managing high-quality carrier relationships. This role focuses heavily on carrier procurement, rate negotiation, capacity planning, and service execution. The Agent Carrier Specialist ensures loads are covered with reliable carriers at competitive rates while maintaining strong communication and operational accuracy.

Hours of Work Monday to Friday, 8:00am–4:30pm

Work Arrangement On-site

Position Type Non-Union

Employment Status Permanent

Compensation Salary Range: $50,000 to $60,000 + up to 3% of margin based on book of business

Work Location & Environment 300 Maple Grove Road, Cambridge ON Office environment

Key Accountabilities In this role, you will:

Carrier Sourcing & Procurement

Negotiation & Rate Management

Load Coverage & Coordination

Carrier Relationship Management

Compliance & Risk Management

Operational Support

Back Up Agent Support and Logistics

Carrier Sourcing & Procurement

Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.

Build and maintain a strong carrier network through daily outreach, relationship development, and proactive communication.

Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.

Negotiation & Rate Management

Negotiate rates with carriers to achieve optimal margins while maintaining service quality.

Provide accurate, market-based pricing to agents to support quoting and customer bids.

Track and report on rate trends and market shifts that may impact agent margins or carrier availability.

Load Coverage & Coordination

Secure capacity for agent loads in accordance with service expectations and customer requirements.

Communicate pickup and delivery information, verify carrier availability, and confirm all load details.

Ensure carriers receive complete, accurate documentation, instructions, and updates.

Carrier Relationship Management

Act as the main point of contact for assigned carriers, building long-term partnerships and ensuring consistent, high-quality service.

Conduct proactive check-ins to maintain reliable coverage, service levels, and carrier loyalty.

Assist in resolving carrier issues, service failures, or disputes in a timely and professional manner.

Compliance & Risk Management

Ensure all carriers meet Challenger’s safety, insurance, and compliance standards before onboarding.

Maintain accurate carrier profiles, certificates, and documents in compliance systems.

Monitor carrier performan