Manager, Facilities

Are you a changemaker? Come on INN

Who Are We? We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

What Are We Looking For? Position Title Manager, Facilities & Building Operations Job Type Full Time Department Operations Reports to Vice President, Operational Services

Position Overview Reporting to the VP, Operational Services, the Manager, Facilities & Building Operations is responsible for ensuring Inn from the Cold’s buildings are safe, functional, well-maintained, and welcoming for families, staff, and visitors.

This is a hands‑on leadership role that combines facilities management, light maintenance work, contractor coordination, and team supervision. The successful candidate will oversee a growing team of janitorial and facilities staff, manage day‑to‑day building operations, coordinate preventative maintenance, and support front desk building operations through oversight of the Front Desk Building Liaison (FDBL) team schedule and coverage.

We are looking for someone who enjoys solving problems, rolling up their sleeves when needed, and building a strong service‑oriented team.

This role participates as a member of The INN’s Leadership Team and contributes to the overall leadership and works collaboratively to ensure Inn from the Cold achieves its mission.

This is a full‑time position, some evening/weekend hours may be required, depending upon needs.

What You’ll Do Lead and develop a growing team of janitorial, facilities, and building operations staff. Perform and coordinate minor repairs and maintenance, including painting, drywall patching, replacing light fixtures and bulbs, minor plumbing repairs, and other general maintenance tasks. Conduct regular building inspections and identify maintenance, safety, and security concerns. Manage a facilities work order system and prioritize maintenance requests Coordinator contractors and specialized trades for larger repairs and projects Ensure all buildings, grounds, equipment and systems remain safe and in good working order Support and develop the Senior FDBL Lead in day‑to‑day team leadership and decision‑making Ensure FDBL staff have the training, equipment, and support needed to safely carry out their duties Oversee ongoing operations, maintenance, building access and security systems of The INN’s facilities Support the VP, Operational Services in managing the HomeSpace partnership at Neoma Own and maintain the facilities work order system: prioritize and triage incoming requests, assign tickets to the appropriate technician, monitor resolution timelines, and report on ticket trends Supervise and coordinate projects and tasks with the Facilities Coordinator Conduct regular walkthroughs of all INN facilities to note and address maintenance needs, safety issues, and potential security risks Function as a point of contact to the Joint Health & Safety Committee (JHSC) and Health & Safety Lead Establish and manage the schedule for safety drills in coordination with HomeSpace Ensure RFID and access card security protocols are followed; support investigation of security incidents Assist with monitoring mechanical equipment; establish and manage third‑party service providers, including scheduling inspections and regular maintenance of building systems Secure quotes and work directly with VP approved contractors; monitor work quality and schedule, conduct final inspection, and document deficiencies Act as landlord of record for Journey House, ensuring compliance with the Alberta Residential Tenancies Act (RTA) and all applicable landlord obligations Provide support to the Front Desk Administrator role as requested to ensure operational building responsibilities are attended to Participate in development and review of policies and procedures relating to the Operations area Manage Budget for the Operations area

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Manager, Facilities and Building Operations may be asked to perform other duties as required or assigned

What You Bring to Our Mission 3-5 years of experience in facilities, building operations, property management, maintenance, or a related field. Experience supervising janitorial, maintenance, or operational staff. Knowledge of building systems and preventative maintenance practices. Ability to perform minor repairs independently, including:

painting and drywall repairs; replacing light fixtures and bulbs; unclogging toilets and sinks; basic carpentry repairs; assembling and repairing furniture and equipment.

Experience coordinating contractors and external service providers. Strong organizational skills with the ability to manage work orders, schedules, and multiple