Technical Program Manager

At Encore Corporate Travel, we believe the best things happen when people care deeply, think differently, and have the courage to challenge what's possible.

We're an independent, woman-owned travel management company with 40 years of experience and a bold vision for the future. We're evolving into an intelligence company that scales care, combining the power of AI and automation with the human ingenuity, relationships, and judgment that have always set us apart.

Our ambition goes beyond making existing processes faster. We're reimagining how work gets done, removing repetitive tasks and unnecessary complexity so people can focus on what they do best: solving problems, creating, connecting, and caring for others.

Our culture is built on three values: Agility, Care, and Grit. We embrace change, look out for one another, and don't shy away from difficult challenges. We give people the freedom to experiment, the support to grow, and the opportunity to help shape what comes next.

We're building a different kind of company, and we're looking for people who want to build it with us.

The opportunity

What if technology could give people more time to do the work that matters most?

That's the thinking behind Encore's 90/10 vision: using AI and automation to reduce the work surrounding people's contributions, creating more room for creativity, judgment, and human connection.

We're looking for an experienced Technical Program Manager to help turn that vision into reality.

You'll manage the full technology program and all associated projects across platform development, from new capabilities and enhancements to integrations, migrations, and other technical initiatives. You'll own end-to-end delivery, from intake and planning through implementation, release, and closure, coordinating dependencies and commitments across the program.

This is not a traditional project management role. It combines program leadership, technical fluency, and hands-on familiarity with modern AI-assisted development. You'll work at the intersection of business strategy, technology, and execution, connecting teams, challenging assumptions, and helping turn promising ideas into reliable solutions that deliver measurable value.

You'll also play an important role in how we scale AI-assisted development. We're interested in what's possible, but equally committed to getting it right. You'll bring hands-on familiarity with modern AI coding tools, sound technical judgment, and the curiosity to explore new approaches without compromising quality, security, or long-term value.

You'll work closely with business owners, architects, software developers, infrastructure, and security teams. You'll have the autonomy to improve how we work, the confidence to hold stakeholders accountable, and the determination to see complex initiatives through.

We're looking for someone who brings structure to ambiguity, enjoys solving problems, and believes technology should make people's lives better.

What you will be doing and owning

• Manage all projects within the program and across platform development, including new capabilities, enhancements, integrations, migrations, and related technical initiatives. Drive each project from initiation through delivery and closure, ensuring alignment with program objectives and the approved platform roadmap.
  
• Own the intake gate and readiness review process. Return incomplete requests for clarification and ensure business objectives, ownership, scope, and acceptance criteria are validated before development begins.
  
• Partner with business owners and architects to translate business processes into AI-ready specifications. Coordinate required security and privacy reviews.
  
• Apply AI tools to refine specifications, explore code, and create exploratory prototypes. Coordinate developer-led prototyping and implementation, ensuring assumptions are tested and outputs receive appropriate technical review.
  
• Maintain an integrated program plan and individual project plans with clear scope, owners, milestones, dependencies, and release dates. Manage competing priorities and shared capacity across projects, challenge estimates with technical leads, and escalate trade-offs affecting program commitments.
  
• Hold business stakeholders accountable for requirements, decisions, and user acceptance testing (UAT). Agree deadlines, track sign-off, and escalate missed commitments against established service levels with clear recommendations.
  
• Provide leadership with concise, reliable reporting on progress, blockers, delivery risks, resource constraints, and decisions needed. Maintain clear ownership and follow actions through to resolution.
  
• Coordinate production readiness, including testing evidence, business acceptance, training