Senior Product Manager

Our Academic team supports dental schools and training programs across Canada with two leading products, axiUm and Ascend Academic. These platforms help institutions manage clinical workflows, streamline teaching, and enhance the student learning experience. We empower dentists to focus on patient care, ensuring practice success, and our work starts with the students who will become those dentists. With more than 20 years of experience in Canadian dental practice management and global academic-dental markets, our team builds reliable, easy-to-use tools that help students, faculty, and clinic staff work smarter every day. Senior Product Manager

We are seeking a highly organized and customer-focused individual to join our team as a Senior Product Manager on a temporary leave coverage basis. In this role, you will take ownership an existing axiUm product portfolio and keep important initiatives moving forward. In this temporary Senior Product Manager role covering a team member’s leave, you will advance agreed priorities and adapt plans as customer needs and business priorities evolve. You will represent customer needs and work with agile, cross-functional teams from discovery and design through delivery, launch, and adoption. You will use customer and prospect feedback alongside other data to prioritize work and measure progress against goals. You will also share knowledge and collaborate with internal and external stakeholders to solve problems.

Key Responsibilities

Quickly build context on the product, customers, roadmap, and active initiatives. Identify, research, and analyze customer needs and challenges, translating insights into actionable problems that inform solution development, and lead product reviews with customers to gather feedback and validate direction. Apply technical knowledge and analytical skills to understand complex problems, interpret data, and communicate insights to drive decision-making, using appropriate, approved AI tools to augment analysis, streamline documentation, and improve efficiency while applying professional judgment and protecting confidential information. Evaluate potential initiatives, weigh impact versus effort, and prioritize work that maximizes value and aligns with strategic goals, while maintaining and advancing the axiUm roadmap in line with the product vision and defining epics and user stories. Define clear, measurable objectives and make decisions grounded in data, evidence, and informed analysis to drive meaningful results, and develop business cases to support investment in product features. Design, test, and iterate potential solutions through experimentation and analysis, learning quickly from results to optimize outcomes. Identify, assess, and mitigate risks, make ethically sound decisions, and ensure compliance with legal, regulatory, and organizational standards. Partner with Engineering and other internal stakeholders to coordinate release delivery and inform technology decisions with product and customer context. Coordinate go-to-market readiness across teams, aligning launch activities, owners, and timelines. Communicate the product’s value proposition to customers, prospects, and third-party partners.

Qualifications:

5+ years of product management experience. Dental industry experience, gained in clinical practice or with a dental software provider, is strongly preferred, including familiarity with dental workflows and teams’ needs. Experience working with agile teams using Scrum to prioritize work, plan releases, and adapt to evolving requirements. Experience building and maintaining initiative roadmaps, clearly documenting priorities and presenting product direction to customers and internal stakeholders. Experience with go-to-market planning and execution. Ability to apply project management principles to organize work, coordinate dependencies, and manage competing priorities. Ability to learn unfamiliar workflows, analyze customer needs, and translate findings into practical solutions, clear requirements, and informed priorities. Ability to make data-driven decisions by defining measurable objectives, interpreting data and customer feedback, and running experiments to test solutions and refine them based on results. Ability to build credibility and productive relationships with customers and cross-functional teams. Knowledge of enterprise application design and solutions. Nice-to-haves:

Experience delivering products to enterprise customers. Experience leading growth for mature, on-premises products. Experience taking over in-flight initiatives and independently coordinating delivery across teams, ideally on large-scale initiatives. Where you’ll work:

This is a hybrid role, with two days in office per week to facilitate brainstorming and team building. Our office is located across from Guildford Mall in Surrey, BC. We keep our process simple so you and we can learn about each other. Recruiter screeni