Remote OPERATIONS MANAGER

https://dexterra.com

We are growing our team and looking for people that thrive in a fast paced dynamic environment

LEAD OPERATIONS - DRIVE RESULTS - BUILD STRONGER COMMUNITIES

Are you a hands-on leader who thrives in the field and knows how to turn strategy into operational excellence? We are seeking multiple experienced Operations Managers to join our team and oversee multiple contracts across Northwestern Ontario, lead high-performing teams, strengthen client relationships, and drive continuous improvement across all areas of the business. This is an opportunity to make a meaningful impact while championing safety, operational performance, employee development, and community engagement. 

WHY JOIN US?

• Competitive salary: $95,000 - $107,000 annually
• Comprehensive benefits package
• $500 annual Health Spending Account
• $500 annual Wellness Benefit
• RRSP matching
• Paid travel
• Excellent work-life balance with a 2 week on/ 2 week off rotation
• Growth and advancement opportunities within a national organization
• A leadership role with autonomy, influence, and the ability to drive change
• Whereas other companies are downsizing, we are growing
• Be #1 on day 1 by joining an industry leader

As an Operations Manager, you'll spend the majority of your time supporting field operations, mentoring leaders, building client partnerships, and ensuring operational excellence across a diverse portfolio. If you're passionate about leadership, problem-solving, and creating exceptional experiences for clients and employees alike, we'd love to hear from you.

Reporting to the District Manager and/or Regional Operations Director, the Operations Manager (OM) is responsible for overseeing portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the regional and Senior Leadership Team. Operations Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The OM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.

This is a safety-sensitive position requiring drug and alcohol testing and a criminal background check as a condition of employment.

WHAT IS THE ROLE?

This role holds expansive responsibilities for the performance of multiple contracts across their district. 

Key Responsibilities include (but are not limited to) the following, as well as related duties incidental to the work described therein:

Performance Management & Continuous Improvement

• Standardize SOPs, reporting tools, and service models across sites
• Lead change management initiatives to improve service delivery and efficiency
• Build and deploy operational systems aligned to corporate/client standards
• Coordinate with other department leaders to solution problems.
• Liaise with District Manager, Regional Operations Director and other OM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
• Mentor and train all direct reports
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.

HSEQ Leadership

• Promote the company values and be a leader in health and safety.
• Monitor KPIs and coach site leaders to meet targets.
• Analyze site-level data to identify trends and opportunities.
• Support site leadership with incident response, investigation and reporting.
• Support training on company Quality (FTQ) and Safety (Sphera) platforms.
• Implement regional HSEQ programs; ensure compliance and readiness
• Lead emergency preparedness planning and training