Revenue Operations Specialist

The

Revenue Operations Specialist

will support Diligent's global revenue operations function by managing product catalog data, SKU governance, and Deal Desk processes. Working closely with Sales, Customer Success, Finance, Legal, and a high-performing global Deal Desk team, this role will ensure products, pricing, quotes, and commercial data are accurately maintained across Salesforce and related systems. The successful candidate will help drive operational excellence, improve quote-to-cash efficiency, and support scalable growth through strong data governance, cross-functional collaboration, and process optimization.

Key Responsibilities

Transform marketing materials and business inputs into standardized product catalog structures

Support the creation, maintenance, and governance of SKU files to ensure accuracy and consistency

Assist in gathering and documenting SKU requirements from business cases and product initiatives

Partner with cross-functional teams to align catalog structure with pricing, packaging, and revenue strategy

Enable seamless integration of the product code catalog into backend systems (e.g., ERP, billing, CRM)

Ensure data accuracy, consistency, and alignment across all platforms

Support system updates and enhancements related to product catalog and SKU structures

Assist with the integration of acquired companies into existing product catalog and SKU frameworks

Standardize and map legacy product structures into the company’s catalog model

Collaborate with stakeholders to ensure smooth transition and minimal revenue disruption

Support Revenue Operations testing processes for new SKU and product launches

Validate catalog setup and system readiness prior to go-live

Troubleshoot issues and ensure successful deployment

Support the Revenue Operations Manager in managing SKU workflows and request queues

Help prioritize incoming requests and ensure timely processing

Maintain documentation and process clarity for ongoing RevOps operations

Required Experience/Skills

Bachelor’s degree in Accounting, Finance, Business, or related field

5-7 years of experience in Revenue Operations, Accounting Operations, or Product Operations

Strong attention to detail and data accuracy

Experience working with product catalogs, SKUs, or pricing structures preferred

Familiarity with ERP, CRM, or billing systems (e.g., NetSuite, Salesforce) is a plus

Strong organizational and cross-functional collaboration skills

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Creativity is ingrained in our culture.

We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few

We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

Diversity is important to us.

Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smar