Computer Technologist

Join The Upper Canada District School Board

Creating Futures, Leading and Learning for All

We are currently accepting applications for Computer Technologist.Under the supervision of the Supervisor of Technical Support and guidance from the Senior Technologist, the Computer Technologist provides the Board with computer hardware, software and network maintenance, installation and repair. The Computer Technologist performs extensive network and server diagnostics and maintains and installs cable and wireless topologies as required. The Computer Technologist helps maintain a parts inventory, inspects and installs new equipment and maintains relevant documentation. The Computer Technologist works with staff in all Board locations to troubleshoot issues, devise solutions and implement decisions. The Computer Technologist plays an integral part in the annual Cyclical Upgrade Program implementation throughout the Board. The Computer Technologist provides software support to staff and students, with the Microsoft 365 suite of services being a prime example. Travel to multiple worksites is required.

Details of assignment:

Home School is South Grenville

* This position is covered under the UCDSB/CUPE collective agreement. For more information on employment information such as entitlements, pay, staffing, job protection, union security and dues information under the agreement please click here to view it on our external website.

Qualifications and Experience:

• Three-year community college diploma in computer technology field.
• A minimum of two years' experience in the support and maintenance of computer equipment and networks is required.
• Travel to various worksites, sometimes within the same day, is required.
• A valid driver’s license and access to a vehicle is required.

Skills Required:

• Advanced technical skills (e.g. repair and maintain all types of computers, peripherals and networking components including UTP cable, fiber optic cable, switches and wireless access points)
• Ability to take initiative and develop innovative solutions when making decisions,
• determining corrective or appropriate actions and making recommendations
• Well-developed research, analytical and troubleshooting skills
• Advanced expertise with basic and advanced diagnostic tools and equipment
• Advanced knowledge of local and wide area network concepts
• Willingness and ability to learn new systems, technologies, and processes and attend training/courses/professional development as required
• Well-developed organizational and communication skills to organize priorities and deliver effective customer service strategies when dealing with people in a fast-paced changing environment
• Well-developed time management and administrative skills to prioritize work and manage multiple priorities and concurrent work
• Demonstrated ability to effectively comprehend technical manuals and documentation
• Ability to interpret building blueprints and wiring diagrams
• Demonstrated ability to understand and apply safety standards (e.g. asbestos procedures, fall prevention, ladders, lifting)
• Strong interpersonal skills with the ability to understand and respond to inquiries, using tact and diplomacy when dealing with suppliers, computer companies and Board personnel
• Ability to work independently and as part of a team
• Advanced knowledge of Windows 10, Windows 11 and Windows Server Operating Systems
• Advanced knowledge of networking protocols
• Working knowledge of spreadsheet and word processing software, email and the Internet
• Working knowledge of a large variety of application software to assist and troubleshoot problems with each application
• Well-developed oral and written communication skills
• Ability to maintain confidentiality when accessing information (e.g. personal file shares).
• Advanced knowledge of Apple iOS platform
• Intermediate knowledge of Android platforms
• Intermediate knowledge of Mobile Device Management (MDM) strategies (e.g Microsoft Intune)
• Advanced knowledge of cloud-based computing with emphasis on support of Microsoft 365
• Advanced knowledge and operation of Large Format Touch Screen technologies.
• Knowledge of call center functionality
• Understanding of Information Technology Information Library (ITIL)

Duties & Responsibilities:

• During the Cyclical Upgrade Program, acts as a team lead by overseeing the upgrade from start to finish including planning, scheduling and organizing with the technical team and documenting all aspects of the implementation process (e.g. consultation with principal, creating an inventory list of tech equipment, including mobile devices, creating an inventory o