Customer Loyalty Manager
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Reporting directly to the Director of Customer Retention, you will own the loyalty program's financial and strategic development. This position offers a great opportunity to leverage your experience in CRM and analytics, driving essential insights to inform effective customer strategies and programs across brands.
Key Responsibilities: • Oversee loyalty program P&L and strategic direction • Define economics, reward structures, and member benefits • Cultivate member engagement and drive revenue growth • Analyze customer data for actionable insights • Work closely with cross-functional teams on execution
Requirements: • 6-10 years of relevant experience in customer strategy • Background in marketing or economics, MBA preferred • Proven P&L ownership and strategic planning skills • Excellent analytical and communication abilities • Passion for creating meaningful customer loyalty
Bring innovative customer-centric strategies to life at Groupe Dynamite, impacting the loyalty landscape.
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