General Manager of Operations

Purpose:

Tomanage the Unit’s servicesand projectstoeffectively meet theorganization'sneeds.To support the Unit’s staff and ensure thatthe Unit’soperations areproperlymanagedand administered.Ensures thatthe Unithasthe necessary policies,procedures,and systems in place to ensure efficiency.

Roles & Responsibilities:

To supportand lead the ODU team, with the ODUDirector, in executing ODU projects and maintaining ODU operations

• Tracks and ensures implementation of initiativesidentifiedin the strategic plan for the ODU;

• SupportstheDirector ofOrganizationalDevelopmentindeliveringorganization-wideinitiatives;

• Assignstasks and projects to the ODU team;

• Supervises direct reports within the ODU team;

• Meets regularly withtheODU team toidentifyareas of improvement and ensure required supports are provided;

• Communicates with theODUDirector and ODU team regularly about any potential risks, areas of improvement, oradditionalsupport neededin regard toODU initiatives and operations.

• Fosters a positive atmosphere of growth,learning,and teambuilding;

• Acts as a mentor, a decision maker, and a mediator asrequired;

• Facilitates the resolution of issues;

• Evaluates,reviews,and communicates results of allODUinitiativesto the ODU team and MCK;

• Tracks the factors that influence the success of ODU’s work and adjusts approaches as needed;

• Acts as the representative for the ODU in operational and administrative matters.

Todevelopandmanagethe efficient and effective operations of the ODU

• Develops and implementsODUoperationalpolicies,standards,andprocedures;

• Develops and manages theODUbudget(s);

• Coordinates with other MCK Units on behalf of ODU;

• Provides client intake and triage for service requests;

• Ensures proper documentmanagementand sharing withinthe ODU team;

• Maintains records of all ODU initiatives;

• Designs, implements, and continuously improves systems and practices that will foster streamlined communications and operations within ODU;

• Ensures implementation,communication,and evaluation of any changesto ODU operations;

• Determinesadministrative and operationalneedsfor ODU.

Tooversee, develop, and execute initiatives and projects within the MCK

• Ensuresthetimelydevelopment, maintenance, and updating of business cases, project charters, and work plans;

• Prioritizesand managesthe tracking of all assigned projects and files using current technology platforms, coordinating schedules, contacts, activities, and documentation;

• Developsand implementsprojects using the MCK Project Management Framework, ensuring alignment with the MCK Strategic Plan and regular updates tothe Unit Director and otherstakeholders;

• Identifiesand documentsrisksimpactingproject timelines or deliverables,applyingproblem-solving techniques to resolveissues,and mitigate risks;

• Participatesin strategic discussions, committees, meetings, and briefings, contributing guidance, input, and feedback;

• Collaborateswith consultants, serving as the primary clientanddirecting their contributions to ensure project criteria are met;

• Researches, prepares, and presentsbriefs on initiatives or files, while staying informed of new developments related to assigned projects;

• Establisheslinkages between parties and ensuresthe flow of information through effective communication protocols;

• Plansand organizesprojectlogistics, including meetings and financial documentation, such as reports, invoices, and contracts, ensuring compliance with MCK policies and record-keeping requirements;

• Balancesproject management responsibilities with active contributions to project deliverables and tasks, ensuring high-quality outcomes that meet or exceed stakeholder expectations;

• Handlesadministrativetasksnecessary to ensure smooth project execution;

• Facilitatesmeetings/working sessions withstakeholders.

To manage to the ODU Office to ensure itremainsoperationaland functional

• Ensures the building and meeting room are open and ready for use between 9am-12pm, and 1pm-4pm;

• Works with the MCK Main Office Receptionistand ODU Administrative Assistantto manage the room bookings, flagging potential meeting conflicts;

• Assiststhe meeting room’s users with any questions they have about the ODU Office.

Education & Experience:

• Bachelor’s Degree in Business Administrationplusthree(3) years relevant experience
  orequivalent;

OR