NetSuite Delivery Manager

As a Delivery Manager at Plative, you will own the delivery outcomes of a pod of NetSuite consultants and serve as a trusted advisor to your clients. You will report to the Director of NetSuite Delivery and are responsible for: (a) maintaining delivery excellence and customer satisfaction throughout client engagements; (b) coaching and developing a high-performing delivery team; and (c) supporting commercial success through strong project execution and presales partnership. Plative is a fast-paced, agile environment and the Delivery Manager will have a significant impact in transforming the technology landscape at our client and partner organizations.

Project Oversight & Delivery Leadership:

• Track and manage project activity across timeline, scope, budget, risks, team capacity, and delivery quality across multiple concurrent engagements; proactively identify delivery trends and prevent issues before they elevate.
• Build executive credibility with client stakeholders; understand their business goals and project priorities, and help them think strategically about implementation roadmap, adoption, value realization, and future opportunities.
• Establish and maintain consistent project governance including status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking; strengthen governance standards across your pod.
• Partner with Solution Architects and consultants to ensure scope, requirements, and solution direction align; anticipate misalignment early and help shape solutions that are realistic, valuable, and commercially sound.
• Serve as the escalation point for your team internally and for your clients externally; own escalations with urgency, structure, and professionalism, and de-escalate complex situations to restore confidence.
• Monitor client sentiment proactively and address concerns before they elevate; use sentiment insights to improve delivery experience, retention, and expansion potential.
• Handle difficult customer and internal conversations directly, respectfully, and with a solutions-oriented approach; keep Sales, Practice Leadership, and project teams aligned on risks and next steps.

Presales, Scoping & Commercial Judgment:

• Triage opportunity support requests from Sales; assess delivery approach, project complexity, timeline, staffing, assumptions, and risks to serve as a credible delivery voice in sales cycles.
• Lead scoping efforts by identifying workstreams, resource needs, milestones, dependencies, and risks; improve scoping quality by surfacing gaps early and challenging assumptions.
• Partner with architects and consultants to connect solution design decisions to business outcomes, project feasibility, team capacity, budget, and customer expectations.
• Understand project economics and make delivery recommendations with awareness of budget, margin, utilization, and customer value; balance customer needs, delivery quality, and Plative profitability.
• Identify organic expansion opportunities within existing accounts and surface them to Sales and Practice Leadership.
• Hold regular weekly 1:1s with direct reports covering priorities, blockers, feedback, development, workload, and morale; use 1:1s as a meaningful coaching tool to build trust and improve performance.
• Conduct recurring development conversations around goals, growth, skill gaps, and career interests; create clear development plans and help team members grow into larger roles.
• Provide timely, balanced feedback that reinforces strengths and addresses improvement areas; coach with consistency and help team members build both technical and consulting judgment.
• Check in actively on workload, engagement, burnout risk, and team sentiment; build a high-trust, high-accountability team culture where people feel supported and motivated.
• Collaborate with the Central PMO function to assign team members to projects while balancing client needs, utilization, and individual development goals.
• Set clear expectations around delivery quality, communication, utilization, customer presence, and ownership; connect individual expectations to business outcomes and career growth.
• Identify performance concerns early; address them directly with documentation and support, and partner with the People team at the right time.
• Provide specific, thoughtful input into talent planning, performance reviews, promotion readiness, and succession planning.

Delivery Excellence & Continuous Improvement:

• Drive strong delivery standards across assigned projects; ensure consistency, quality, documentation, and methodology adoption across your full pod.
• Identify systemic delivery gaps and lead practical improvements to tools, templates, workflows, governance, or delivery methodology.
• Ensure accurate project tracking, time entry, fore