Head of Customer Success SaaS
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Manage strategic enterprise and financial institution accounts Lead, coach, and develop a small team Build onboarding, service, escalation, and ticketing processes Establish account health scoring and renewal risk reporting Coordinate renewals, expansions, and customer escalations Requirements:
At least 6 years in Customer Success or Account Management At least 3 years managing enterprise accounts Experience leading teams and strategic customer relationships Experience scaling Customer Success or Support in startups Proficiency with CRM, support platforms, and practical AI tools Shape customer success operations through enterprise account leadership, support processes, account health measurement, and retention expertise.
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