Program Supervisor PDD

The PDD Program Supervisor role isn’t a sit-back-and-manage role. This is for someone who leads from the floor, not the sidelines.

If you are the kind of leader who builds trust through presence, earns respect through action, and isn’t afraid to step into hard moments with adults who need consistency the most… keep reading.If you are looking for something predictable, low-demand, or hands-off, this won’t be the right role for you.

The Role

At CarePros, our Program Supervisors don’t just oversee care, they deliver it, model it, and elevate it.

You’ll work directly with with adults with developmental disabilities, complex mental health needs, addictions, and diverse behavioural profiles while mentoring a team of Community Support Workers (CSWs). You’ll set the tone, the standard, and the energy of the home.

This is a leadership role grounded in action, not observation. By fostering a sense of belonging in both home and community settings, you will support individuals to live with dignity, independence, and purpose.

Leading by example, you will actively support individuals, build trusting relationships, and set a gold standard of high quality care for your CSWs. Your mentorship will empower team members to promote skill development, enhance social/personal growth, and create opportunities for meaningful community involvement. Through individualized coaching and purposeful routines, you and your teams will encourage inclusion, support engagement, and help individuals become active members of their communities. Your work is grounded in harm reduction, strengths-based practice, and respect for everyone's unique abilities, communication styles, and goals.

Schedule

• Full-time, permanent, In Ratio Rotation (working directly on the floor with the individual)
• In Ratio Rotation: 6 days on, 3 days off
• Days: 7:00 AM – 3:00 PM
• Scheduled 1 week as part of a On-call rotation with all other supervisors (approx. 12 week rotation)

Why This Role Matters

Our goal is to deliver excellence in service for individuals we support while building teams equipped with the knowledge, confidence, and compassion to truly make a difference. You will hone opportunities for skill-building, empowerment, and meaningful progress. Using your intentional, person-centred practice rooted in safety, dignity, and respect, you will help individuals make purposeful choices. This work will challenge your patience, stretch your creativity, and demand your accountability It is your opportunity to make a meaningful and lasting impact in the lives of those who rely on your support.

What Your Success Looks Like

• Your teams knows they can go to you with any question or concern.
• Your CSWs move up in their careers thanks to your impactful mentorship and leadership.
• The people you support feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring to their lives.
• You see growth unfold as individuals develop new skills, form meaningful relationships, and participate more fully in their communities.

What You’ll Do

On the Floor

• Provide direct, trauma-informed care for persons served
• Build trust through consistency, engagement, and genuine connection
• Support youth through crisis using de‑escalation and intervention strategies
• Create meaningful moments, play, teach, guide, and support daily routines
• Document observations and progress with accuracy and care

Leadership & Operations

• Lead, coach, and mentor a team of CSWs
• Set and maintain high standards of care through role modelling
• Support scheduling, staffing, and day-to-day program operations
• Collaborate with internal teams (People & Culture, Finance, Communications)
• Partner with families, caregivers, and external stakeholders
• Ensure safety, compliance, and program consistency
• Participate in on‑call support rotation

Your Day to Day

• Manage and support CSWs to ensure high quality service delivery
• Coordinate work allocation and delegate tasks to ensure fluidity of program maintenance
• Assign/coordinate referrals to ensure clients are connected with appropriate services, supports, and community resources
• Identify and address CSW training needs
• Ensure program meets compliance requirements with organizational policies, procedures, values, and best practices
• Recommend program developments to your Senior Program Supervisor and Management in addition to participating in program evaluation
• Run periodic team meetings to support communication, consistency, and collaboration
• Effectively advocate for individuals receiving services
• Represent CarePros in t