Technical Support Analyst at Ooma
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Join Ooma's team as a Technical Support Analyst for the Enterprise division. This role requires expert customer interaction and technical assistance during Wednesday to Sunday shifts. As the first line of support for Ooma's clients, you will resolve Tier 1 technical issues while ensuring the highest level of service. This position is designed for individuals who are eager to learn and possess a keen interest in technology and customer service. You will be tasked with enhancing user engagement on Ooma's platform and providing assistance with troubleshooting and escalations. Key Responsibilities:
- Troubleshoot IP Telephony anomalies effectively
- Guide customers to optimize Ooma's platform
- Handle account inquiries professionally
- Follow up on support requests consistently
- Support on-call rotations during evenings and weekends
- Fluent in French or Québécois is a must
- Prior Tier 1 support experience is advantageous
- Strong tech aptitude and learning willingness
- Excellent verbal and written communication skills
- Ability to multitask and adapt quickly