Technical Support Specialist

4 weeks ago
Canada Collabera Full-time

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$24.00/hr - CA$25.00/hr

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  • Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
  • Required desk side support—will need to go to user’s desk and help them with issues at their desk
  • Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
  • Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
  • Types of problems:
  • Contacting users
  • Cleaning up disc space in supporting of Windows 11 migration

Must Have:

  • Clear communication
  • Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
  • Ability to learn quickly
  • Experience resolving minor security issues
  • Experience in a customer support role
  • Microsoft 365
  • Windows 10
  • SCCM

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Information Technology

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