IT Support Specialist with Gilead in Edmonton
3 weeks ago
Canada
Biopharma Careers
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Become an integral part of Gilead as an IT Support Engineering Specialist in Edmonton. Provide essential technology support and contribute to innovative health solutions. In your role as an IT Support Engineering Specialist, you will be a key player in the IT Support Services team, ensuring operations run smoothly throughout the Edmonton campuses. You'll offer vital support for incidents, troubleshoot complex issues, and assist in implementing operational procedures. Collaboration across various teams will push forward Gilead’s impactful mission. Key Responsibilities:
- Conduct standard IT engineering activities under guidance
- Manage and resolve tier 2 and tier 3 tech support issues
- Participate in IT projects and provide detailed documentation
- Support technologies including O365, SharePoint, and Teams
- Track support requests through the corporate ticketing system effectively
- 6+ years of relevant experience with High School Diploma
- Strong background in customer or technical support
- Excellent troubleshooting skills for Windows and Mac OS
- Communication skills for clear technical guidance
- Experience with regulated industry standards a plus