Bilingual Patient Service Coordinator

Join a Call Centre with a Cause: Patient Service Coordinators Needed As part of a call center with a cause, Patient Service Coordinators are committed to enrolling patients in identified programs while always providing optimal, patient-first customer service. The Patient Service Coordinator will consistently communicate with patients, clients, and other stakeholders, playing a critical role in patient, and overall, customer satisfaction. Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays. Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through OfficeVibe. From local activities to national initiatives, our passionate team extends its commitment to creating positive change beyond patient care. What & Where: Full-Time, Permanent & Ottawa, ON (Remote) Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions, while taking ownership of inquiries through to resolution Enter accurate patient data and uphold the highest standards of confidentiality and professionalism Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team Support your team with document filing, report submissions, and general administrative needs Operate effectively in a fast-paced, ever-evolving environment, proactively identifying priorities and maintaining consistent, high-quality output High school diploma or a minimum of three years of relevant employment experience Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset, including: Experience working within Patient Support Programs (PSP) Exposure to specialty pharmacy, infusion clinics, or healthcare program coordination environments Bilingualism (English/French) is required Ability to take initiative, manage competing priorities, and work both independently and collaboratively Proven commitment to diversity, inclusion, and cultural competence when working with patients A creative, independent spirit who also thrives in a collaborative, team-based environment Dedication to patient-first service and a desire to make a meaningful impact every day Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. â¯Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. Coverdale Clinic
- Where “Patient care is in our DNA.”