Technical Operations Support Specialist

As Technical Operation Specialist, we are the link between the operational side and product development. Through working in close contact with Product Managers and Engineering teams, we are able to provide guidance to client-facing teams on technical matters and current product developments. Our proposals are based on analyzed data and by envisioning an ideal process and outcomes. Any additional coding skills (HTML, JS, CSS, etc.) Executing API calls as well as performing SQL queries in order to investigate root causes are integral tasks of our day-to-day business. Provide operational expertise for internal and external projects on feasibility and capacity in accordance with current resources and offered service Revise current processes and workflows, analyze service related data to propose improvements and adjustments to optimize operational efficiency Assist internal stakeholders in ticket escalations by triaging reported client bugs, creating individual database reports and performing technical tasks Identify and provide creative solutions for challenges that are outside of the regular service process and ensure long-term resolutions while delivering top tier service to every customer interaction You have relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of online marketing, e-commerce or IT You are very analytical, tech-savvy, have very good Excel skills and API knowledge You are familiar with a constantly changing environment and a fast implementation of new solutions You understand our clients’ needs and offer a truly service-oriented support without leaving the company goals behind You have an academic degree or equivalent vocational training You are fluent in English