Client Onboarding Specialist, Commercial Onboarding Team

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Title: Client Onboarding Specialist, Commercial Onboarding Team - Toronto, ON

Requisition ID: 273142

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Compliance in Canadian Commercial Banking (CCB) ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Client Onboarding Specialist is responsible for the end-to-end execution of Onboarding, KYC Refresh, Non-AML Terminations, and other applicable Know Your Client (KYC) activities for new and existing CCB clients. This includes but is not limited to completing Business Banking Client Portal (BBCP)/Client Profile Information (CPI) documentation and processing of fulfillment activities associated with their cases. To achieve this, they will centrally coordinate activities and work closely with representatives within the Commercial Onboarding Team (COT) and engage with CCB Bankers, internal partners and by directly contacting clients. Subject matter knowledge and open communication with the COT team, business line partners and clients will ensure the timely resolution of issues within the scope of their responsibilities. The COS will deal directly with a representative(s) of CCB Business Units and clients to ensure the accuracy of account information, documentation and signing authorities.

Accountabilities:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Process Onboarding, KYC Refresh, Non-AML Terminations and other KYC activities for CCB:

• Taking responsibility for completing BBCP/CPI documentation, thoroughly, promptly and accurately by conducting due diligence, collecting KYC from client and reliable sources, and certifying that the documentation is true and accurate, and that the client’s risk profile is within the Bank’s risk appetite
• Perform fulfillment duties, such as banking document processing, client signature collection, account opening, and e-Consent set up
• Complete non-AML termination requests and perform administrative tasks for AML offboarding
• Act as a Subject Matter Expert for AML/KYC and Onboarding requirements by being the point of contact for clients during their onboarding journey. The COS will be responsible for explaining requirements, request additional information, and providing status updates directly to the client
• Accurately identifying higher-risk industries/individuals (e.g. PEPs, Sanctions etc.) and escalating through the proper channels when necessary
• When required, review name screening alerts in Fircosoft for Commercial Business Units that are under ACRM Lite process, performing cross-checks and dispositioning the alerts promptly and accurately
• Review the Roynat portfolio to ensure borrower’s files comply with KYC/AML requirements
• Perform other KYC activities (e.g., AML/KYC remediations, report filing) and work with Bankers, internal partners and clients to gather all information as required

Ensure Operational and Service Excellence:

• Responsible for managing seamless onboarding of Commercial Clients including but not limited to
• Source of expertise to inform Clients of the AML/KYC & onboarding process, ensuring they are aware of what to expect and keep them up to date with status
• Simultaneous Document Generation
• Obtaining Client signatures and collection of completed documents
• Ensuring all products opened and operational as expected
• Confirming all documentation uploaded to centralized filing as required
• Working knowledge of Commercial products and policies to respond to client requests

Ensure adherence to Compliance:

• Ensure KYC procedures and policies have been followed in the completion of BBCP/CPI documentation
• Escalate complex or non-standard structures to your manager as required
• Keep KYC/AML knowledge current by reviewing any policy changes
• Maintain a thorough knowledge of the KYC and CPI documentation requirements
• Demonstrate professionalism and commitment to adhering to established SLAs and where not possible, develop plan for communication to partners and advise/consult with Manager as appropriate
• Maintain a good understanding of the Bank’s products and services
• Actively participate in team huddles to help resolve issues and raise conce