Program Support Worker

4 weeks ago
Canada YWCA Calgary Full-time

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions, violence, mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team, this role focuses on day-to-day operational and emotional support, ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate, trauma-informed support and consistent operational care, the Program Support Worker helps create a safe and stable environment where women feel empowered to heal, rebuild and move toward long-term housing stability and overall wellbeing.

This role is scheduled from 7:00 a.m. to 3:00 p.m., Monday through Friday.

 

WHAT WE OFFER  


  • Truly rewarding work; contribute to lasting, positive change for individuals and our community
  • A supportive team environment and opportunities for professional development
  • Comprehensive benefits including an employee assistance plan

  • Paid time off ( for eligible roles; prorated based on start date and FTE) includes:


    • 3 weeks of paid vacation
    • 6 personal days
    • 12 sick days
    • A paid day off to celebrate your birthday

WHAT YOU'LL DO


  • Create a welcoming, inclusive environment that respects diverse identities, cultures, and lived experiences
  • Build trusting, trauma-informed, and professional relationships with clients through consistent, compassionate presence
  • Support clients in navigating emotional distress, conflict, or crisis using grounding techniques and crisis de-escalation strategies
  • Respond to crises with calm, appropriate interventions and access emergency supports when necessary
  • Assist clients in identifying and articulating their needs, preferences, and goals in collaboration with their key Case Manager
  • Identify services and resources appropriate to the client’s service plan and support clients in accessing them, including referrals and advocacy
  • Support clients in accessing basic needs such as food, hygiene supplies, and clothing
  • Help clients feel safe and empowered during transitions such as move-ins, exits, or changes in care
  • Assist clients with activating their safety plans created with their key Case Manager
  • Maintain accurate and timely documentation, including critical incidents, shift notes and case notes
  • Coordinate lease agreements, renewals and move-in/move-out procedures with sensitivity and efficiency
  • Adhere to sound record keeping and documentation practices, including safe storage of confidential information, timely data entry and objective case noting
  • Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
  • Support data entry and administrative tasks related to program evaluation and reporting
  • Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values
  • Understand YW Calgary’s Health, Safety and Wellness (HS&W) policies, practices and protocols; ensure work is performed safely and in alignment with YW’s HS&W culture

QUALIFICATIONS


  • Post-secondary education in Human Services, Social Work, or equivalent 
  • 1-2 years’ experience working in a shelter setting 

WHAT YOU'LL BRING


  • Training in trauma-informed care, gender-based violence, and crisis intervention preferred
  • Experience working with vulnerable populations, specifically diverse women impacted by intersectional barriers
  • Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
  • Skilled at balancing priorities while maintaining a calm and supportive presence
  • Collaborative; strong communication, organizational, and record-keeping skills
  • Ability to manage sensitive situations with discretion and professionalism
  • Proficiency with Microsoft Office, data systems and reporting tools

If you want to change lives, we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary:   

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected

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