Business Process Manager

• Lead business process change management initiatives supporting Fidelity Canada strategic goals
• Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders
• Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders
• Identify process risks and collaboratively design solutions to minimize their impact
• Design business processes aligned with risk, regulatory and compliance requirements
• Develop end-to-end process and value stream maps for current and future-state processes
• Lead business change management assignments through successful completion
• Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models
• Support development of process documentation, procedures, technical requirements, and end-user materials
• Support Learning & Development in creating and delivering training for changed business processes
• Prepare communications and presentations for stakeholders and senior management
• Partner with Fidelity Canada Risk to integrate risk reduction into programs
• Build relationships with business partners to improve operational excellence and client experience
• Collaborate with technology partners to implement digitalization and automation solutions
• Promote BPM techniques supporting automation and operational efficiency
• Collaborate with technology teams on IT tools, processes, and advanced technology adoption

Requirements

• Current work authorization for Canada is required
• Post-secondary education in IT, Business or a related field preferred, or equivalent experience
• Business Process Analysis/Management education and/or related work experience
• Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence
• Minimum 3 years of experience in the financial industry
• Demonstrated experience in business process management and improvement
• Excellent listening, written and verbal communication skills
• Strong analytical and problem-solving skills
• Organizational awareness, focus on key partnerships, teamwork and relationship building
• Business case development and financial modelling
• Comfort working in ambiguous environments
• Solid understanding of the finance industry and core business processes
• Solid understanding of technology trends
• Innovation and creativity
• Lean Six Sigma Green Belt or Black Belt certification considered an asset

Core Competencies

Demonstrates expertise in Business Process Management and Improvement, with a strong focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation.

Highest-signal resume keywords

• Business Process Management
• Process Improvement
• Financial Industry Experience
• Lean Six Sigma Green Belt or Black Belt
• Analytical and Problem-Solving Skills

Hard Skills

• Business Process Analysis
• Process Mapping
• Value Stream Mapping
• Risk Management
• Regulatory Compliance
• Business Case Development
• Financial Modelling
• Digitalization Solutions
• Automation Techniques
• Change Management

Soft Skills

• Excellent Communication Skills
• Teamwork
• Relationship Building
• Organizational Awareness
• Innovation and Creativity

Certifications & Qualifications

• Lean Six Sigma Green Belt
• Lean Six Sigma Black Belt

Industry Keywords

• Financial Industry
• Operational Excellence
• Business Process Change Management
• Risk Reduction
• Compliance Requirements

Tools & Technologies

• IT Tools
• Process Documentation Software
• Flowcharting Tools
• Collaboration Platforms
• Training Development Tools