Customer Service/Administration Representative

URGENTLY HIRING Experienced Customer Service and Administration Representative Needed Full-time, Permanent Fuelex Energy Ltd. is one of the Lower Mainland's leading fuel and lubricant suppliers. We are the exclusive wholesale branded distributor of Esso Fuels and Mobil Lubricants, both well-recognized and trusted brands across Western Canada. Fuelex Energy Ltd. offers a wide variety of petroleum products and services to meet the fuel and lubricant needs of residential and commercial customers across the Lower Mainland. We are currently looking for a Customer Service/Admin Representative. This position is based out of our facilities in Burnaby, BC. This is full-time – Monday to Friday, from 7:30AM-4:00PM. Our team enjoys a regular work schedule, competitive wages, and great benefits. The Customer Service/ Admin Representative’s responsibilities include but are not limited to: Answering customer calls and providing them with the assistance they need such as quotations, product availability, order status, etc. Processing incoming orders by phone, email, and web portal Invoice and billing for external distributors Processing payments via credit card or EFT and applying payments to customer accounts Initiating, maintaining and processing service requests from vendors Assisting walk-in customers and processing payments Tracking customer concerns and preparing weekly reports Competitive wage ~ RRSP, health, dental, and employee & family assistance program ~100% paid training and extensive orientation ~ On-going coaching from your supervisor and the leadership team ~ A fantastic full-time work schedule
- evenings and weekends off. Optimistic
- eager to learn new things, improve and help others Strong written and oral communication skills are essential
- the successful candidate will be interacting with multiple customers every day, by phone and email High school diploma, GED or equivalent Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment Strong organizational skills with an attention to detail and data accuracy Proficient with MS365, including Outlook, Teams, Excel, Word #