Genesys Cloud CX Delivery Lead
2 days ago
Canada
Miratech
Full-time
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Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution.
As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing, agent desktop, dialer, reporting, and enterprise integrations.
Key Responsibilities:
- Plan and deliver CCaaS features, integrations, and enhancements
- Coordinate workstreams and maintain an end-to-end delivery view
- Define scope, timelines, milestones, and resource requirements
- Review architecture, designs, code, and integration approaches
- Oversee testing, deployment, documentation, and operational handover
Requirements:
- Seven-plus years in software development
- At least three years in a leadership role
- Hands-on Genesys Cloud CX delivery experience
- Understanding of contact centre operations and cloud architectures
- Experience with Agile, Scrum, or Waterfall methodologies
Bring Genesys Cloud CX expertise, stakeholder leadership, and delivery accountability to Miratech's Toronto-based CCaaS initiatives.