Entry Level Remote Technical Support Representative

SIMMS is a small and exciting medical imaging software company, located in Toronto. We are passionate about improving Canadian health care systems. We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to working on “side projects” that benefit the health care industry. receives requests for service via telephone, e-mail and SIMMS ticketing system from end users provides quality computer support to end users, troubleshooting software application issues as well as PC hardware, peripheral, and network issues provides appropriate escalation of support requests for expedited resolution follows the SIMMS's established service standards to ensure consistent quality service is provided to internal customers notifies and works with the software development team to reach root cause solutions performs upgrades on equipment, software application installations and maintenance as well as hardware configuration provides remote computer support as well as installations for SIMMS users as requested recommends changes to processes and procedures to improve End User Support services and SIMMS applications maintains confidentiality of all computer-based information related to the SIMMS, its clients and its employees support in-house infrastructure (computers, VoIP, peripherals, software, servers) setup necessary computer and network hardware at customer sites assist System Administrator with provision of data centre English proficiency To apply for this position, please quote the job title (Technical Support Representative) and forward your resume, cover letter and references and apply below.