Utility Billing Clerk

Vaco by Highspring is hiring a Billing Clerk for a 6-month hybrid contract in Hamilton. This role focuses on utility billing and requires strong analytical and communication skills. The position involves responding to inquiries from various institutions and the public. As a Billing Clerk, you will update the database, manage customer accounts, and ensure billing accuracy. Key skills include resolving discrepancies, processing payments, and effective monitoring of billing deadlines.

Key Responsibilities
• Respond to escalated inquiries via email and phone
• Update water utility billing database with account details
• Process customer meter reads and resolve access issues
• Complete account balance adjustments and corrections
• Prepare correspondence regarding account balances

Requirements:
• Ability to handle detailed billing processes
• Experience with utility billing procedures
• Strong communication skills for external liaison work
• Proven analytical and organizational skills
• Experience in customer service-related roles Enhance your billing expertise and provide valuable customer service in a vital municipal role. #J-18808-Ljbffr