Director of Customer Success at Jetson

Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full-time, permanent role. As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards. Lead and develop the Customer Success team
• Manage post-sale cancellations and develop save strategies
• Establish and uphold customer experience standards
• Facilitate customer readiness for installations
• Monitor customer satisfaction and drive review generation Bachelor's degree in relevant field
• 7+ years in customer success, including 3+ years in leadership
• Experience with CRM platforms like HubSpot
• Strong analytical and process-building skills