Bilingual Customer Experience Specialist at Quince

Join Quince as a Bilingual Customer Experience Specialist, engaging customers through chat, email, and phone. Utilize your empathy and expertise to enhance customer loyalty and resolve issues effectively. In this specialized role, you will own customer interactions from start to finish, ensuring a positive experience. Your abilities in digital intelligence and relationship building will create trust and brand loyalty, all while working within a compassionate and fast-paced environment. Quince values autonomy and offers clear growth paths within the company.

Key Responsibilities
• Own and manage customer interactions with care
• Resolve issues empathetically, improving experiences
• Navigate customer service tools efficiently
• Share insights to enhance service quality
• Become a product expert to assist customers

Requirements:
• High school diploma or GED required
• Fluent in French and English, written and spoken
• Minimum 2 years customer service experience
• Strong relationship building and issue resolution skills
• Reliable workspace and high-speed internet connection Cultivate customer loyalty through quality service and impactful engagement at Quince.