Senior Cloud Devops Engineer

We are seeking a Senior Cloud DevOps Engineer to join the Cloud Operations organization. This role is responsible for the reliability, scalability, automation, and continuous improvement of IAM cloud infrastructure and platforms across AWS and GCP, with a strong focus on automation, observability, and AI-assisted operations (AIOps).

Essential Functions / Key Areas of Responsibility Cloud Operations & Reliability Engineering

Operate and support production-grade, highly available IAM cloud services

Ensure availability, performance, resilience, and security of platforms

Participate in L2/L3 incident response, root-cause analysis, and post-incident reviews

Take part in a 24/7 follow-the-sun on-call rotation

Drive continuous improvements to operational stability and service quality

DevOps, Automation & Infrastructure as Code

Design, implement, and maintain Infrastructure as Code (IaC) using Terraform

Build and maintain CI/CD pipelines (GitLab)

Deploy and manage Kubernetes-based platforms (EKS, GKE, OpenShift)

Automate provisioning, deployment, validation, and rollback processes

Review DevOps code to ensure quality, security, and consistency

Observability & AIOps Initiatives

Implement monitoring, logging, and alerting using Datadog

Leverage AIOps capabilities for anomaly detection and alert correlation

Contribute to predictive analytics such as capacity forecasting and failure prevention

AI-Assisted Operations & Automation

Use AI-powered copilots for troubleshooting and diagnostics

Generate and improve operational documentation and runbooks using AI

Develop automated remediation and self-healing workflows

Integrate AI-assisted insights into operational workflows

Database & Platform Services (Supporting Role)

Contribute to upgrades, backups, HA/DR, and monitoring

Assist with data migrations where required

Ensure database security and performance

Produce design documents, runbooks, and operational proceduresCollaborate with Automation Architects, SREs, and R&D teams

Improve scalability, reliability, security, and cost efficiency

Follow ITIL-aligned operational processes

Operate in regulated and security-sensitive environments

5+ years operating cloud-based production systems

Hands-on Terraform and Infrastructure as Code expertise

CI/CD pipeline experience (GitLab)

AWS or GCP experience

Scripting and automation (Python, YAML, JSON, Bash)

Experience with observability tools

Preferred Qualifications

Experience with AIOps platforms or ML-assisted monitoring

AI-assisted DevOps or Cloud Operations exposure

IAM or regulated environment experience

ITIL or COBIT familiarity

Experience in globally distributed teams

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Additional Information

Location : Hybrid (Ottawa-500 Palladium) – 3 days per week in the office.

Work Schedule:

40 hours per week - Core hours: 9:00 a.m. – 5:00 p.m. EST

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