Quality Manager

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Mattr delivers advanced material technologies and complex manufacturing expertise. Through a portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets worldwide.

Shawflex is the market leader and a trusted brand in the Electrical Infrastructure industry with a wide variety of wire and cable solutions from common to custom. Our business model thrives on our strong channel relationships and entrepreneurial culture where we champion in providing unique engineered-to-order product offerings to our customers.

Location: Vaughan, Ontario
Business Unit: Shawflex, Connection Technologies
Work Model: Onsite
Position Type: Permanent
Salary Range: CAD $120,000 to $135,000

Summary

The Quality Manager will lead the Quality function within the Shawflex division of the Connection Technologies Group. This role is accountable for maintaining effective quality management systems, including ISO 9001, N299.2, NQA-1/10CFR50 Appendix B, and AS9100D, while supporting compliance with applicable CSA, UL, customer, and regulatory requirements. The Quality Manager will oversee inspection and laboratory functions, strengthen internal and external quality performance, and promote a quality-focused culture throughout the organization.

As a key member of the Shawflex senior management team, the Quality Manager will have a direct impact on customer satisfaction, the cost of quality, regulatory compliance, and the organization’s Continuous Improvement culture. Through the Mattr Management System, Lean, Six Sigma, and other established methodologies, this leader will improve quality processes, strengthen problem-solving capabilities, and help Shawflex deliver consistently against its business and customer commitments.

Responsibilities

Lead quality performance and compliance

• Provide visible leadership in the pursuit of “Utopian (Perfect) Quality” and establish a strong quality mindset across the organization.
• Maintain compliant ISO 9001, N299, NQA-1, and AS9100D quality management systems, including chairing management reviews and serving as the organization’s Quality Management Representative.
• Build and maintain effective internal and external audit capabilities to support compliance, organizational learning, and performance improvement.
• Represent Shawflex on quality matters with customers, nuclear utilities, Sales and Marketing, suppliers, CSA, UL, auditors, and other internal and external parties.
• Serve as the escalation point for nuclear quality issues and concerns, ensuring that risks and required actions receive appropriate leadership attention.

Strengthen systems and resolve quality issues

• Develop, implement, and maintain corrective and preventive action programs that address customer quality concerns and internal non-conformances.
• Coordinate and delegate corrective-action responsibilities across departments to support timely and effective resolution of quality issues.
• Oversee quality processes and systems covering non-conformance reports, corrective-action reports, customer complaints, document management, and calibration.
• Establish and reinforce a strong problem-solving culture using A3, 8D, 5 Why, and other recognized problem-solving techniques.
• Improve customer satisfaction and reduce the cost of quality by addressing systemic issues and strengthening the effectiveness of quality controls.

Build inspection, laboratory, and supplier quality capabilities

• Lead laboratory staff and maintain the inspection, laboratory, and audit capabilities needed to support business plans.
• Oversee the supplier quality management process, including supplier selection, performance management, audits, supplier non-conformances, and corrective or preventive action follow-up.
• Develop a strong supplier management system that improves supplier performance and supports business and customer requirements.
• Provide supervision, technical direction, work methods, procedures, and instructions to Quality, laboratory, and inspection personnel.
• Support projects, including new product development and product launches, where quality oversight is required.

Drive measurable continuous improvement

• Improve and streamline quality processes and systems through digitization and effective process management.
• Use the Mattr Management System, Lean, Six Sigma, and other continuous improvement methodologies to enhance existing processes and organizational performance.
• Coach and mentor teams in continuous improvement and develop effective training programs for the Quality function.
• Strengthen t