Associate Solutions Engineer | Housing
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About EliseAI
At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Key Responsibilities
Deeply understand our systems, customers, and how they work best together:
How we onboard clients and translate their preferences into our system’s settings
How our integrations work with client email, calendar, CRM, and property management systems
How our clients’ businesses work and how issues they report impact their operations
Provide excellent, customer-obsessed support to our clients:
Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing
Resolve issues by providing empathetic, over-the-top, extra-mile customer service
Prioritize your time according to the issue's impact on our clients’ businesses
Advise clients on best practices for configuring and interacting with their AI Assistant
Investigate and document bugs:
Investigate issues' root cause and impact using SQL queries, logs, and other data sources
Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it
Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members
Requirements
Bachelor's degree in Computer Science or equivalent field
1-3 years of experience in similar role or field
Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Experience in a customer-facing role is a plus
Willingness to work in person at our office 5 days a week
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.
Nice to haves include
Computer Science degree, bootcamp certificate, or equivalent
Experience building projects using low code / no code tools such as Retool
Advanced knowledge of Google Sheets or Excel
Familiarity with DataDog or other similar event-logging software
Familiarity with Postman or other API testing tools
Familiarity with Reporting tools such as Tableau
Experience writing SQL queries
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be w