Delivery Manager
6 days ago
Canada
Mpa Recruitment
Full-time
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PrincipalDeliveryManager
GlobalSoftwareconsultancy
Halifax(hybrid)
AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.
Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.
Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.
OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.
YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery. Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired. YouWillBeResponsibleFor Leading&championingateam–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow: Putpeoplefirst&developothers–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals. Haveaccountabilityforstaffingandon-boardingofnewteammembers. Actastheescalationpointforissuesrelatingtoanindividual,teamorproject. Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders. Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors. Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).
Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance. Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.
Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.
Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers. UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject. Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.
UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity. Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.
Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.
Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.
Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.
You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified. Puttingpeoplefirst&developingothers–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment. Minimum(essential)Requirements Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology. Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility. Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.
FinancialServices,Hea
Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.
OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.
YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery. Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired. YouWillBeResponsibleFor Leading&championingateam–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow: Putpeoplefirst&developothers–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals. Haveaccountabilityforstaffingandon-boardingofnewteammembers. Actastheescalationpointforissuesrelatingtoanindividual,teamorproject. Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders. Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors. Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).
Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance. Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.
Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.
Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers. UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject. Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.
UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity. Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.
Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.
Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.
Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.
You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified. Puttingpeoplefirst&developingothers–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment. Minimum(essential)Requirements Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology. Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility. Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.
FinancialServices,Hea