Relationship Associate, Correspondent Services

Job Description - Relationship Associate, Correspondent Services - 12 Month Contract (2600575)

Relationship Associate, Correspondent Services - 12 Month Contract - 2600575

At Raymond James,wedevelop,wecollaborate,wedecide,wedeliver, andweimprove together

Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Relationship Associate, Correspondent Services

How does the role impact the organization?

Raymond James Correspondent Services, a division of Raymond James Ltd. is seeking a Correspondent Services Relationship Associate to join our team. Raymond James Correspondent Services is one of Canada's premier providers of clearing and custody solutions to independent Financial Advisors and Portfolio Managers.

As a key contributor to the Raymond James Correspondent Services (RJCS) team you will manage the service relationship with existing Custody and Introducer clients and assist in the transition of new clients to the firm. Reporting to the Client Experience Manager RJCS, you will contribute to the ongoing growth and development of a highly effective and efficient team. As first-class client service is the top priority, this position requires an ability to work in a unique pressure-oriented environment where inherent processing and regulatory rules and deadlines require very strong problem solving, organizational, and prioritization skills.

What will your role be responsible for?

• Serve as a key point of first contact for our Correspondent clients, responding to inquiries regarding RJCS business processes, regulatory issues, troubleshooting, and general service matters.
• Proactively escape issues, exceptions, or delays to ensure timely resolution and adherence to procedures.
• Liaise with third‐party vendors to coordinate external services as required to meet client needs and department
• Follow departmental best‐practice guidelines for communication and client engagement.
• Provide clients with initial training and ongoing support on new and existing procedures and products.
• Monitor client‐related control accounts and review client bulk trading and allocation processing.
• Manage recurring daily, weekly, and monthly reporting with a focus on accuracy, consistency, and time delivery.
• Support project implementation through coordination and ongoing assistance.
• Perform other duties as assigned

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offersflexible workstyles,a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

What do we expect from you?

To qualify for this opportunity you possess:

• Minimum 1 year related experience in the operations of a national investment dealer, a correspondent clearing firm or other financial services firms.
• Fundamental investment concepts, practices, and procedures used in the securities industry.
• Excellent customer service abilities gained from direct, client-facing experiences.
• The ability to work in a fast-paced, dynamic team environment, able to multi-task with accuracy and efficiency.
• The ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail.
• Work independently as well as collaboratively within a team environment.
• Exercise tact and discretion in the handling of confidential information.
• Proven ability to be self-motivated and to work under pressure.
• Superior problem-solving skills and analytical thinking.
• Organization, detail orientation, and prioritization.
• Excellent written and verbal communication skills.
• Excellent proficiency with MS Word, Excel, Power Point, and Outlook.
• French language skills are an asset.
• Dataphile experience is a definite asset.

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Salary Range:$50,000-58,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will b