Director, Online Business Operations

The Director of Operations serves as a key member of the executive leadership team and is responsible for ensuring that La Familia Sana’s internal operations, infrastructure, compliance systems, facilities, human resources, technology, risk management, and administrative functions operate efficiently and effectively. Healthy families=Healthy communities La Familia Sana offers empowerment, education, direct support services and advocacy for underserved individuals and families. We are the helping hand to those who need us most. Director of Operations Director of Operations Full-Time, Exempt Administrative, Facilities, HR, Operations, and other assigned staff La Familia Sana is a community-rooted nonprofit organization dedicated to strengthening family well-being, community resilience, health equity, and preparedness throughout Northern Sonoma County. What began as a grassroots effort has evolved into a rapidly growing organization managing multiple public and private funding streams, large-scale community initiatives, capital improvement projects, family resource programming, emergency preparedness efforts, and strategic partnerships across the region. As we continue to scale, we are seeking an experienced operations leader who can help build the systems, infrastructure, and organizational capacity needed to support sustainable growth while preserving the community-centered values that define our work. The Director of Operations serves as a key member of the executive leadership team and is responsible for ensuring that La Familia Sana’s internal operations, infrastructure, compliance systems, facilities, human resources, technology, risk management, and administrative functions operate efficiently and effectively. The Director of Operations will oversee the systems and structures that allow programs and staff to thrive while ensuring compliance with grant requirements, labor laws, nonprofit regulations, and organizational policies. The ideal candidate is a strategic thinker, strong people manager, skilled project leader, and systems builder who thrives in fast-paced environments and enjoys creating order from complexity. Because La Familia Sana is experiencing significant growth, the successful candidate must be comfortable operating in an evolving environment where priorities may shift and new systems may need to be created from the ground up. The Director of Operations is expected to: Serve as a strategic thought partner to the Executive Director. Oversees Partnerships Manager, Director of Children & Family Services, CHW Supervisor and Health & Housing Specialist Foster a culture of accountability, collaboration, transparency, and continuous improvement. Develop policies, procedures, workflows, and internal controls. Monitor organizational performance metrics and operational outcomes. Create systems that support scalability and long-term sustainability. Strategic Planning & Implementation Lead implementation of operational improvement projects. Project Management Oversee organizational projects from planning through completion. Develop timelines, budgets, accountability measures, and implementation plans. Ensure projects remain on schedule and within budget. Human Resources Management Ensure compliance with federal, state, and local employment regulations. Manage onboarding and offboarding processes. Oversee employee handbook implementation and updates. Partner with supervisors to strengthen leadership and management practices. Support staff development and training initiatives. Create systems that promote accountability and performance. Coordinate annual performance evaluations. Assist with succession planning and workforce development. Grant & Contract Compliance Ensure compliance with federal, state, county, foundation, and private grant requirements. Develop systems to track deliverables and contract obligations. Prepare documentation for audits and monitoring status. Risk Management Identify operational, financial, legal, and organizational risks. Develop risk mitigation strategies. Facilities & Capital Projects Works closely with Facilities & Capital Projects Manager to ensure: Facilities Management Oversee maintenance and operations of organizational facilities. Manage vendor relationships and service contracts. Capital Improvement Projects Support facility development and improvement initiatives. Oversee project timelines and contractor coordination. Monitor project budgets and expenditures. Ensure projects align with organizational priorities and funding requirements. Support continuity of operations planning. Technology & Information Systems Ensure effective use of software and operational tools. Support technology upgrades and implementation efforts. Data Management & Security Develop data management policies and procedures. Promote best practices in data security and technology u