Carer - Community Services

As a valued member of Long Term Care and Seniors Services, the Administrative Support Worker demonstrates a commitment to Resident Safety by providing quality care in accordance with the organization’s mission and vision. The role provides administrative support functions assisting in the efficient delivery of all Manor activities and respond to all inquiries in a professional manner. Answer and direct all in person or phone inquiries with efficiency, politeness and professionalism which includes: Reception and Customer Service Meal Purchases and coordinating these with the dietary department Supporting Special Events at the home Provide support to home operations through coordinating: Care Conference schedules and invitations Providing support for Residents through managing monies from comfort accounts Maintenance of the Resident Emergency Lists and Emergency Boxes Provide clerical support functions which includes: Date stamping, sorting, and distribution of incoming and outgoing mail. Monitoring, stocking and distribution of office supplies and forms. Meeting minute taking as required Develop and maintain good working relationships with staff, residents, their families and the public, which includes: Complying with all office procedures. Assisting where needed when short staffed and/or in emergency situations. Responding to all client and/or public inquiries in a professional timely manner. Maintaining a working knowledge of all software applications required to carry out functions of job. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures. Work to cover the above duties within the extended Hours schedule that includes one evening per week and Saturdays. CORPORATE COMPETENCIES Has knowledge of and demonstrated ability in our corporate competencies: Acts with the Customer in Mind EDUCATION, TECHNICAL SKILLS AND CERTIFICATION A community college certificate in an acceptable related field of study; or, one (1) year of recent office experience with a grade 12 diploma. Knowledge of medical terminology and medical office procedures is an asset. Advanced word processing, spreadsheet and database application skills. As a condition of employment, candidates are required to submit documented results of TB testing, as per Public Health requirements. Visual and mental effort required when entering information into the database, preparing reports, etc. Ability to work with numerous interruptions in a busy office environment. Regular long term care home environment. may include days, evenings and weekends. #Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment. #