Field Support Engineer

Field Support Engineer – L1 This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic environment and travels up to 150 miles between offices. Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support. Troubleshoot post‐deployment issues on Windows and Macintosh platforms. Printer break‐fix and installation. Disposal, redeployment, and asset reclaim. Data backup and recovery coordination. Audio and video support, including health checks. Inventory and asset management – depot operations. Coordinate with external vendors for dispatch support. Identify and resolve hardware and software conflicts. Open and close service requests, and manage classification, assignment, tracking, and completion of incidents. Asset tagging and entry of incoming equipment into the asset management system. Provide weekly reports on physical inventory counts and record outflows of hardware equipment. Ensure resolutions are consistent with company standards and policies. Prefer 3–5 years of IT experience, including technical training. Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite. Experience with imaging Windows 10 OS. Basic network concepts (TCP/IP, Windows Networking, Ethernet). Experience in PC‐based word processing, presentation, and e‐mail software. Experience with PC‐based spreadsheet software (formulas, calculations, and functions). Outstanding customer service and interpersonal skills. Experience working in or supporting a call center or help desk environment. Own car for transportation (mileage reimbursed by policy). Own car required for transportation;