Bilingual Billing/Collections Agent
2 days ago
Canada
Vaco
Full-time
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Manage and collect outstanding B2B accounts receivable balances.
· Contact customers by phone and email regarding overdue invoices and payments.
· Investigate and resolve billing discrepancies and account disputes.
· Maintain accurate collection notes and account records.
· Collaborate with Billing, Accounts Receivable and Customer Service teams.
· Monitor aging reports and prioritize collection activities.
· Communicate professionally with customers in both English and French . . Experience managing a high-volume commercial collections portfolio. Experience in equipment rental, manufacturing, distribution commercial environments
· Demonstrated success reducing past-due balances and improving collection metrics.
· Proficiency with ERP systems, Great Plains is an asset and Microsoft Excel.
· Strong analytical skills with the ability to review aging reports and identify collection opportunities.
· Experience working cross-functionally with Sales, Customer Service, Credit, and Finance teams. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
· Contact customers by phone and email regarding overdue invoices and payments.
· Investigate and resolve billing discrepancies and account disputes.
· Maintain accurate collection notes and account records.
· Collaborate with Billing, Accounts Receivable and Customer Service teams.
· Monitor aging reports and prioritize collection activities.
· Communicate professionally with customers in both English and French . . Experience managing a high-volume commercial collections portfolio. Experience in equipment rental, manufacturing, distribution commercial environments
· Demonstrated success reducing past-due balances and improving collection metrics.
· Proficiency with ERP systems, Great Plains is an asset and Microsoft Excel.
· Strong analytical skills with the ability to review aging reports and identify collection opportunities.
· Experience working cross-functionally with Sales, Customer Service, Credit, and Finance teams. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.