Remote Account Manager

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme. With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis. We are looking for an Account Manager to join our team in Acton, supporting a portfolio of customers. This is a varied and customer-focused role where you will build strong relationships, ensure excellent service delivery, and identify opportunities to grow and develop accounts. You'll play a key role in retaining customers while acting as their trusted partner within Elis. Manage and develop a portfolio of hospitality customer accounts Build strong, long-term relationships and act as the main point of contact Drive customer retention through proactive account management Identify opportunities to grow accounts and expand service offerings Monitor account performance, analyse trends and provide insights Work collaboratively with internal teams to deliver outstanding service Resolve customer queries and issues quickly and effectively Support pricing reviews and ensure commercial viability Experience in account management, sales or customer service Strong relationship-building and communication skills A proactive, customer-first approach Commercial awareness with the ability to identify growth opportunities Confident using Microsoft Office and working with data Experience within hospitality or a service-led industry is beneficial but not essential. 33 Days Holiday ~ Company Pension ~ Employee Assistance Programme ~ Life Assurance ~ On-site Parking ~ Private Medical ~ Car Allowance ~ Make a real impact supporting our customers and their businesses